At Morton Fraser MacRoberts we are a new style of law firm, independent by choice and a place where we make our own decisions and our people can have their own say. Our culture empowers all of our people to be the best they can be.

You'll get responsibility early on and the support to make great things happen. And because we understand that hard work comes from people who are empowered to be at their best more of the time, we offer an agile working environment.

We are charting our way to become the best in our field, so if you share our ambition, come chart your best course with us.

Summary of Role

Leads the firm's day-to-day handling of the most prevalent professional practice risk issues, namely complaints handling, conflicts of interest, and engagement and terms of business issues.

The role will act as a trusted advisor and main point of contact (internally and externally) on complaints and carry out all related administration and other support of the Client Relations Partner in this regard.

The role will design and deliver training, lead the Lessons Learned process (required by Law Society rules), and deliver reports to Partners, Directors and Boards as required.

Key Tasks

• Lead complaints handling, acting as trusted advisor and main point of contact internally and externally, corresponding with insurers, complainers, partners, and the Client Relations Partner. Lead the Lessons Learned process, designing and delivering training and feedback to contribute to reduction in complaints as far as possible. Responsible for identifying and reacting to trend analysis and continuous improvement on complaints handling.
• Advisor on terms of business and letter of engagement styles and issues, including advising on exceptional or unusual internal or external terms.
• Acts as main escalation point for conflicts of interest issues, advises on best way forward, and delivers relevant training as required.
• Assists the COLP with SRA related tasks and workstreams.
• Assists the Enterprise Risk Manager from time to time in completing Enterprise-related workstreams such as ISO, mandates, and data protection related activities.

Qualifications and Experience 

The post requires an experienced solicitor with previous experience of dealing with complaints and conflicts, and other matters of professional practice in the legal sector.

The post holder must have the knowledge and aptitude to work autonomously in role.

Essential Experience and Qualifications

• Solicitor qualified in Scots law. Dual regulation desirable but not essential.
• Evidence of competence in regulatory risk and its operation within a legal or similar setting.
• An understanding of the wider role of risk and compliance within a legal setting.
• Aptitude for management and autonomous working.
• Deadline-oriented with a proven ability to multitask in a fast-paced environment while communicating confidently with people across the firm and clients.

Person Specification

• You have excellent communication skills, you are articulate, you communicate clearly, concisely and without any jargon.
• You enjoy working within a team and autonomously on your own initiative.
• You are personable and good at building and developing client relationships.
• You are confident and you have a strong belief in yourself and your own ability.
• You are committed to providing a good client experience and willing to put in extra time and effort when required

Here at Morton Fraser MacRoberts we believe in a positive work life balance and in an inclusive and friendly working environment.

We are proud to be a diverse and inclusive workplace where everyone is welcome. We know that a culture of inclusion drives great results, and we're committed to making sure all our people feel valued and empowered. If you need any adjustments or accommodations during the application process, just let us know in your application. We will support you every step of the way. If you have a disability and meet the basic requirements for the role, we will guarantee you an interview.

We offer a generous benefits package including:

• Profit Related Pay
• Pension Scheme
• Private Medical Insurance for all employees (BUPA)
• Holidays starting at 25 days plus 9 public holidays (plus birthday off)
• Tax Efficient Car Lease Scheme
• Cycle to Work Scheme
• Life Assurance
• Income Protection
• Access to Comprehensive Wellbeing resources
• Retail Discounts

We operate our business on an agile basis reflecting the needs of our clients and our people to deliver outstanding client service.  We will agree a suitable office/homeworking arrangement with all candidates.

As signatories of the Armed Forces Covenant, we recognise the value that serving personnel, reservists, veterans and military families bring to our business. Please ensure you include any military skills and qualifications you hold when applying for a vacancy with us to ensure they are recognised during our recruitment and selection process.